Frequently Asked Questions (FAQ)

Orders
Can I cancel or update my order?
Please contact us within 24 hours of placing your order if you need to cancel or modify it. However, please note that due to the speed with which we process orders, changes may not always be possible.
How can I track my order?
You will receive a tracking number via email once your order is prepared for shipping, allowing you to monitor its progress.
Where do you ship to?
We only ship within the United States.
Is there shipping insurance?
All orders are insured with coverage up to 5,000 USD.
What payment methods do you accept?
We accept credit/debit cards, Affirm, Shop Pay, and Afterpay.
Do you offer financing?
Yes, you can finance your purchase through Afterpay, Shop Pay (Affirm), Synchrony, or Acima.
Can I change the shipping address after placing my order?
If you need to change the shipping address, please contact us as soon as possible. We will try to update it before shipping.
What should I do if I receive the wrong item?
Contact gold@mgrealgoldjewelry.com with your order number and a photo of the item received, and we will resolve the issue promptly.
Can I place an order by phone?
Yes, we accept phone orders. Call us at [contact number].
How do I apply a discount code to my order?
Enter the discount code on the checkout page before completing your purchase.
Can I combine multiple orders into one?
If you want to combine multiple orders, please contact us as soon as possible to manage this before shipping.
What should I do if I don’t receive my order confirmation email?
Check your spam folder, or contact us at gold@mgrealgoldjewelry.com so we can resend it.

Shipping
How long does shipping take?
The estimated shipping time is 3 to 6 business days.
Do you offer expedited shipping?
Currently, we do not offer expedited shipping, only standard service.
Can I pick up my order in-store?
Yes, we offer an in-store pickup option at checkout.
Do you ship to P.O. boxes?
No, we only ship to physical addresses.
What should I do if my package is lost during shipping?
Contact gold@mgrealgoldjewelry.com with your order number, and we will handle the case.
Can I change the shipping address after the order has been shipped?
No, once the order has been shipped, we cannot change the shipping address.
What should I do if my package arrives damaged?
Send us an email at gold@mgrealgoldjewelry.com with your order number and a photo of the damaged package.
Do you offer international shipping?
Currently, we only ship within the United States.
Can I schedule a specific delivery date?
We cannot guarantee an exact delivery date, but we will do our best to accommodate your needs.
Which carriers do you use for shipping?
We use trusted carriers like UPS, FedEx, and USPS.

Payments
What payment methods do you accept?
We accept credit/debit cards, Affirm, Shop Pay, and Afterpay.
When will my payment be charged?
Your payment will be charged when the order is shipped.
Can I pay in installments?
Yes, you can finance your purchase through Afterpay, Shop Pay (Affirm), Synchrony, or Acima.
Is it safe to make payments on your website?
Yes, we use SSL encryption to ensure the security of your payments.
Can I use more than one payment method for my order?
No, we only accept one payment method per order.
Do you offer discounts for bulk purchases?
Yes, we offer discounts. Contact us for more information.
Can I get an invoice for my order?
Yes, you will receive an invoice via email once your order has been processed and shipped.
Do you accept PayPal payments?
No, we do not accept PayPal. We accept credit/debit cards, Affirm, Shop Pay, and Afterpay.
Can I change my payment method after placing the order?
No, once the order is placed, we cannot change the payment method.
Do you offer gift cards?
Yes, we offer gift cards that you can purchase on our website.

Products
Do you offer jewelry customization?
Yes, we offer customization services, including laser engraving. Contact us for more details.
What materials are used in your jewelry?
We use high-quality materials like gold, silver, platinum, and gemstones.
How can I know my ring size?
We provide a ring size guide on our website. If you need assistance, feel free to contact us.
Do you offer a warranty on your products?
Yes, all of our products come with a limited warranty.
Can I request a custom piece of jewelry?
Yes, we offer custom design services. Contact us to create a unique piece.
How do I care for my jewelry?
We provide care instructions on our website. Follow these recommendations to keep your jewelry in excellent condition.
Do you offer jewelry repair services?
Yes, we offer repair services. Contact us for more information.
Can I return a personalized jewelry item?
We do not accept returns of personalized jewelry unless there is a defect.
How can I know if a jewelry item is in stock?
The availability status is shown on the product page. If it’s out of stock, you can sign up to receive a notification when it’s available again.
Do you offer gift wrapping?
Yes, we offer gift wrapping options. You can select this option during checkout.

If you have any more questions, feel free to contact us. We’re here to help!